Refund policy
Return & Exchange
You'll have 20 days from the date the package is received for online orders or receipt date for in-store purchases for all regular priced merchandise. Any items marked as final sale are not eligible for returns of any kind.
Attrutrait Inc. reserves the right to refuse any refunds that are not deemed re-sellable and may be returned to sender.
Washing item(s) will void the return policy & we will no longer be able to accept the item as a return.
Refunds must be accompanied by a valid receipt and will be processed back to the original form of payment. Please note that for all returns and exchanges, shipping and handling costs will not be refunded.
Gift cards are final sale and cannot be returned or exchanged unless required by law. Gift cards do not contain an expiration date and can be used at any time at participating Attrutrait online at www.attrutrait.com.
This return policy is only applicable to purchases made at attrutrait.com.
*Free returns or exchanges means that we'll cover the cost of one of your orders and the item(s) coming back to us - no waiting in line at the post office to buy postage! If you are returning item(s) for a refund for store credit - the shipping charges you incurred at the time of your order will not be refunded since this was the cost to ship it out to you originally.
Attrutrait offers one free return to orders that have been shipped within Canada. Any additional returns or exchanges are subject to an $8.00 return fee.
RETURN INSTRUCTIONS
Online Orders
1. Email hello@attrutrait.com & enter your order number along with the e-mail address associated with the order.
2. Say the reason why you're looking to return.
3. You will then receive an email containing the prepaid label. Be sure to return the package within the 20 day window (20 days from the day you receive the package)
Please allow 7-14 business days for your return to be processed. Please note that shipping and handling charges will not be refunded.
*Only orders placed within Canada and the US are eligible for free returns. Orders placed and shipped outside of Canada and US will be responsible for postage return.
DAMAGED ITEMS
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at hello@attrutrait.com within 30 days of the delivery date & we'll help you out there. Please be sure to include images of the defect & a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.
You can always contact us for any return question at hello@attrutrait.com.